In some cases, we may need additional information to verify your identity and secure your account. If additional verification is required, you'll be prompted to upload supporting documents through your PlayOn® account.
To upload documents:
- Navigate to Kansas Lottery Playon in the web browser or the app and sign into your account.
- Click on your player profile or name in the top right corner.
- From the dropdown that appears, select My Account.
- Scroll down and select Upload Documents from the left-hand menu.
- Follow the on-screen instructions to securely submit the requested documents.
For your security, never email your documents to us. Documents should only be submitted through the Upload Documents feature within your PlayOn® account where all documents are transmitted through a secure process and are used only for identity verification and account security purposes.
To ensure you are submitting the correct documentation, please review "What documents are accepted to verify my identity, financial account or address?" before uploading your files.
Some key tips include:
- Please ensure the document is clear, unredacted, legible, and fully visible in the photo.
- Please provide a recent, unexpired document.
- Please make sure the information on the document matches what was submitted.
- Please ensure any identifying details align with your records.
Once your documents have been submitted, our verification team will review them within 24-48 hours and update your account status accordingly. You will receive an email once this process is complete.