Occasionally, we may need additional information to verify your account. This is a standard security measure designed to protect both players and the integrity of the platform.
Documents may be requested to verify your identity, address, age, or payment method. These checks help prevent fraud, protect your account, ensure compliance with KYC regulations, and confirm that each player maintains only one account.
To protect your personal information, always upload documents through the secure Upload Documents feature in your PlayOn® account. Do not send documents by email.