Your document may not have been accepted for one of the following reasons:
- Key information is missing, obscured, or difficult to read.
- The document has been heavily redacted.
- The document does not provide the requested information.
- The name, address, or other details on the document do not match the information on your account.
- The image is blurry, cropped, or incomplete (missing pages).
- The document type submitted is not one of the accepted forms of verification.
Before uploading a new document, please review "What documents are accepted to verify my identity, financial account or address?" to ensure you are submitting an acceptable document.
For your security, documents should only be uploaded through the secure Upload Documents feature in your PlayOn® account and should never be sent by email.