You can update certain personal information through your PlayOn® account.
To make changes:
- Navigate to Kansas Lottery Playon in the web browser or the app and sign into your account.
- Click on your player profile or name in the top right corner
- From the dropdown that appears, select My Account.
- Select My Details from the left-hand menu.
- Click the Edit icon next to any information that can be updated.
- Save your changes.
Please note that some personal information may not be editable for security, identity verification, or regulatory reasons. If you need to update information that cannot be changed through My Details, please contact Customer Support for assistance.
Only the following information fields may be edited:
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Email — When you edit your email address, you must enter your new email twice. The new email address is immediately stored in the Player Profile and it becomes the email address needed to log into your iLottery account.
If you enter an email address already in use by another player, an error message is displayed upon submitting the change. The email address is not saved.
An email is sent to both your old and new email addresses to notify you of the change.
- Mobile phone — When you changes your mobile phone number, you must enter the new number in a valid format. Once you save your changes, the new mobile phone number is immediately stored in the Player Profile and an email is sent to your registered address to notify you of the change.
- Password — When you change your password, you see the existing masked password. You must enter your current password before entering the new password twice. Once you save your changes, the new password is immediately stored in the Player Profile and an email is sent to your email address to notify you that your password has changed.
- First and last name — When you edit your name, a text icon is displayed to notify you that the change is Pending Approval. While pending, the edit icon disappears, as you cannot make further changes to the value until the pending request is completed. During the process, you may be requested to upload documentation to confirm the name change.
- Address — When you edit your address, a text icon is displayed to notify you that the change is Pending Approval. While pending, the edit icon disappears, as you cannot make further changes to the value until the pending request is completed. During the process, you may be requested to upload documentation to confirm the address change.