⚠️ CAUTION: Account deletion is permanent. Before proceeding, ensure you want to permanently close your account. Once deleted, your account cannot be recovered, reactivated, or reopened, and you will not be eligible to create another PlayOn® account.
You can request account deletion directly through the PlayOn® mobile app.
To delete your account:
- Sign in to the PlayOn® app.
- Go to My Account.
- Select Delete My Account from the menu options.
- Follow the prompts to submit your request.
Before your account can be deleted, the following conditions must be met:
- You have withdrawn all available winnings
- There are no chargebacks on your account
- All claims are resolved
- All pending draws for draw game tickets are completed
- You have no unfinished eInstant games
- All active subscriptions are cancelled
- All financial transactions are completed
Important: Save Your Tax Documents
Before deleting your account, we recommend downloading copies of any W-2G forms associated with completed prize claims.
To access your W-2G forms:
- Navigate to Kansas Lottery Playon in the web browser or the app and sign into your account.
- Click on your player profile or name in the top right corner
- From the dropdown that appears, select My Account.
- In the left-hand column click on My Claims
- Select to view the W-2G from the specific claim
If you no longer have access to your account, please contact Customer Support for assistance obtaining copies of your W-2G forms.
What happens after my account is deleted?
Once your account deletion request has been completed:
- You will no longer be able to access your account.
- Your account history and available account features will no longer be accessible.
- You will not be permitted to reactivate this account or create a new PlayOn® account.
You may also contact Customer Support to request account deletion. Please view our Privacy Policy for more details.