If the PlayOn® ticket scanner isn't recognizing your barcode, try the following tips:
- Turn on your camera flash by tapping the flashlight icon on the scanner screen to improve visibility.
- Place the ticket on a flat surface to keep it steady while scanning.
- Adjust the distance between your phone and the barcode by moving your device closer or farther away.
- Ensure the barcode is fully visible and free from glare, shadows, folds, or damage.
- Clean your camera lens if the image appears blurry.
If you're still unable to scan the barcode, you can enter your ticket information manually using the Manual Ticket Entry option in the PlayOn® app or on the website.
Tip: Good lighting and a steady hand can significantly improve scanning performance.