For security purposes, your account may be temporarily locked from submitting additional tickets if there are too many unsuccessful ticket entry attempts.
This can happen if:
- Incorrect ticket information is entered multiple times.
- The same ticket is submitted repeatedly.
- Tickets that are not eligible for submission are entered multiple times.
If you are temporarily locked out, please wait and try again later. Before submitting another ticket, verify that the ticket information is correct and that the ticket is eligible for PlayOn® point entry.
Tip: Using the PlayOn® mobile app's barcode scanner can help reduce manual entry errors and prevent unsuccessful submission attempts.