If you believe points or entries have not been credited correctly, please allow up to 48 hours for them to appear in your account. Some transactions and activities may take time to process.
It is your responsibility to review your account and report any discrepancies promptly. If your points or entries have not been credited correctly after 48 hours, please submit a claim through the Contact Us form.
Important: Claims for missing or incorrect points must be submitted within five (5) days of the date the points should have been awarded. Claims received after this timeframe may not be eligible for review.
To help us investigate your claim, include as much detail as possible, such as:
- The date of the activity or ticket submission
- The ticket number (if applicable)
- The number of points you expected to receive
- Any relevant screenshots or supporting information