If your coupon is not scanning at the retailer, try the following:
- Increase your screen brightness to make the barcode easier for the scanner to read.
- Make sure the entire barcode is visible and not cut off, blurred, or obscured.
- Try adjusting the distance between your phone and the barcode reader.
- If you downloaded the coupon, try opening the original image rather than a screenshot.
- Hold your phone steady or set it down and allow the cashier's scanner to fully capture the barcode.
- Ensure the coupon has not expired and has not already been redeemed.
If the barcode still will not scan, download and print your coupon. The downloaded coupon will have self-service and retailer instructions on how to manually cash the coupon.