If you choose to self-exclude for a period of time, you will not be able to log in to or access your account for the duration of the self-exclusion period.
Here's what happens to your tickets, promotions, balances, and rewards:
Draw Game Tickets and Subscriptions
- Any active draw game subscriptions will be cancelled.
- Funds remaining in your subscription wallet may still be used for any ticket purchases that were already scheduled before your self-exclusion began.
- Draw game tickets purchased before self-exclusion remain valid and are still eligible to win prizes.
Promotions and Entries
- Existing promotional entries remain active.
- You will continue to be eligible for any prizes associated with qualifying entries earned before your self-exclusion.
Wallet Balance
- During a temporary self-exclusion, your wallet balance will remain in your account.
- If you choose to permanently self-exclude, you may be eligible to request a refund of your remaining wallet balance.
Reward Points
- Reward points will remain in your account during your self-exclusion period.
- Points may still expire according to the standard rewards program expiration rules.
For more information about self-exclusion options, visit our Responsible Gaming page.