Your subscription may be paused if we are unable to process or verify it for one of the following reasons:
- Your location was not verified within 30 days of a payment due date.
- The credit or debit card linked to your subscription was declined.
- The credit or debit card linked to your subscription has expired.
- You have reached a responsible gaming limit. (If you have self-excluded, your subscription will be cancelled rather than paused.)
If your subscription is paused, we will automatically attempt to process your payment again before the next draw cycle. To avoid missing future draws, you may need to update your payment information, verify your location, or review any responsible gaming limits that may be affecting your subscription.
Note: While your subscription is paused, you will not be entered into draws until payment is successfully processed and your subscription is reactivated.